The goal of this course is to provide employees, supervisors, administrators, and other staff members with an increased awareness about the unique opportunities and challenges involved in working with different people. Topics covered include self-awareness, self-monitoring and perception, emotions, listening skills, and receiving and giving feedback.
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Catherine Mattice is the president of Civility Partners, a consulting, training and coaching firm focused on helping organizations create more positive and respectful workplaces. She is an adjunct professor, and has authored two books, Back Off! Your Kick-Ass Guide to Ending Bullying at Work and Seeking Civility: How Leaders, Managers and HR Can Create a Workplace Free of Bullying. Visit www.CivilityPartners.com for more information.