Managing Difficult Behaviors

Managing Difficult Behaviors

Employment Practices
Managing Difficult Behaviors

This course provides supervisory staff members with several ways to manage difficult behaviors among staff members. Topics covered include taking a look inward, avoiding taking difficult behavior personally, maintaining self-control, focusing on problem-solving, confronting the employee, using performance management, coaching the behavior, and asking the right questions.

Course Authors
Catherine Mattice
Catherine Mattice is the president of Civility Partners, a consulting, training and coaching firm focused on helping organizations create more positive and respectful workplaces. She is an adjunct professor, and has authored two books, Back Off! Your Kick-Ass Guide to Ending Bullying at Work and Seeking Civility: How Leaders, Managers and HR Can Create a Workplace Free of Bullying. Visit www.CivilityPartners.com for more information.
TARGET AUDIENCE
Employees
DURATION
18 minutes
LANGUAGES
English

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