Managing Difficult Behaviors

Employment Practices/Supervisory

Managing Difficult Behaviors

  • Category Employment Practices/Supervisory
  • Authors Catherine Mattice
  • Variants
    1. Full Course - 18 minutes
      This version is designed for supervisory staff.

This course provides supervisory staff members with several ways to manage difficult behaviors among staff members. Topics covered include taking a look inward, avoiding taking difficult behavior personally, maintaining self-control, focusing on problem-solving, confronting the employee, using performance management, coaching the behavior, and asking the right questions.

Expert Authors

Catherine Mattice

Catherine Mattice is the president of Civility Partners, a consulting, training and coaching firm focused on helping organizations create more positive and respectful workplaces. She is an adjunct professor, and has authored two books, Back Off! Your Kick-Ass Guide to Ending Bullying at Work and Seeking Civility: How Leaders, Managers and HR Can Create a Workplace Free of Bullying. Visit for more information.