Conflict Management: Staff-to-Staff

Conflict Management: Staff-to-Staff

Human Resources
Conflict Management: Staff-to-Staff

The Conflict Management: Staff to Staff course provides basic conflict management skills training for all employees. This course describes the most common reasons for conflicts among co-workers in the workplace; teaches the most effective techniques to resolve common disagreements; and helps staff members use problem-solving strategies to keep a conflict from escalating.

Course Authors
Richard Hazler, Ph.D.
Dr. Richard Hazler is a Professor of Counselor Education at Penn State University. He is particularly well known for his work in the areas of bullying, peer-on-peer abuse, and youth violence. He has published numerous professional articles and three books, including Breaking the Cycle of Violence: Interventions for Bullying and Victimization (1996), and appeared on national television programs such as ABC 20/20 and NBC Dateline.
JoLynn Carney
Dr. JoLynn Carney is a faculty member in the Department of Counseling at Penn State University and a Licensed Professional Clinical Counselor. Her research and publications focus on the areas of youth violence, peer-on-peer abuse, and adolescent suicide. She publishes and leads local, regional, and national trainings and workshops on these topics.
TARGET AUDIENCE
Employees
DURATION
20 minutes
LANGUAGES
English

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